CAROLYN'S COMPOSITIONS

December 27, 2010

Paying the Penalty for Retail Theft and Deception

CAROLYN’S COMPOSITIONS

PAYING THE PENALTY

FOR RETAIL THEFT AND DECEPTION

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     All I needed was an eight by ten manila envelope for an immediate project.

     I entered the dollar store, probably the only source in our small community, to purchase this item. I asked a clerk where to find the envelopes, headed to the appropriate counter, and located the product.  I quickly picked up the only one package on the shelf. Then I noticed its condition.

     The plastic wrap was torn. Counting the envelopes in the package I discovered that two-thirds of the contents were missing—there were four envelopes, not the six designated on the sticker.

     I took the package over to the clerk I’d spoken to and asked her if she was the store manager.

     “Yes,” she said.

     I showed her what I’d found, fully expecting a reduction on the price of the package.

     “I’ll have to put it in with the damaged goods,” she said, indicating the product was no longer purchasable.

     “I’m willing to pay for the envelopes that are there,” I said.

     “I can’t do that. I have to (more…)

December 16, 2010

Deceptive Pricing Practices

 

CAROLYN’S COMPOSITIONS

DECEPTIVE PRICING PRACTICES

Monte Holland with Carolyn Cornell Holland

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Below is the copy of a letter of complaint sent to a store following a careful shopping experience.

Greetings:

     Rite-Aid just lost one…no two…no three…customers in a five minute period on December 9, 2010.

     Their experience must be repeating itself in store after store, time after time.

    I’m one of those customers.

     I attempted to contact the e-mail of the Rite-Aid consumer rep without success. Maybe it is just as well that my comment goes to you (a secretary) and the board of directors.

     On December 9th, 2010, I purchased a number of items at the Latrobe (PA) Plaza store. My concern is not the store or its employees. My concern is with the UP program which (more…)

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